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What's the difference between a license that comes with technical support and one that doesn't?

The difference lies in the categories of issues you can technical specialists to assist you with.

 

Technical support is included

No technical support is included

Questions concerning Dr.Web installation, serial number registration and the anti-virus’ operation

Yes

No

Questions concerning free curing for incidents involving Trojan-encrypted data

Yes

No

Detection or removal of malware

Yes

No

Unlocking a mobile device which has been locked by Dr.Web anti-theft

Yes

No

Questions regarding license purchase and renewal

Yes

Yes

Other non-technical issues

Yes

Yes

俄罗斯Dr.Web反病毒产品研发厂商

研发始自1992年

Dr.Web产品用户遍布世界200多个国家

2007年起提供反病毒服务

全天支持

© Doctor Web
2003 — 2019

Doctor Web公司是俄罗斯信息安全反病毒保护产品厂商,产品商标为Dr.Web。Dr.Web产品研发始自1992年。